Returning an item: 
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You must contact us within 45 days of the order delivery to declare a return; any unwanted items must be returned within 45 days of notifying us. Please get in touch with our customer service team for instructions. We must receive all returns within 45 days of the delivery date to be eligible for a refund.

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How long does it take? 
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Once your return order has been received, it can take up to 10 business days to process. You will receive your money back via the original payment method used.

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When will I get my refund?​

Typically the refund takes 1-5 business days to be reflected in your account after the refund has been submitted. The time it takes for you to see the refund depends on your bank.

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Customers are liable for the return shipping costs unless an item is received in error or is damaged or defective. Please get in touch with our customer service team before returning any item(s) to us.
Original postage & packaging fees are non-refundable unless an item is received in error or is damaged or defective.
Please ensure that your returned product is in the same condition as when received. Items must be in their original condition & their original packaging, unworn, unwashed & complete with their original labels & tags. Any promotional items included free of charge must also be returned should the order be returned in full.
If sending items back from outside of the UK, make sure to declare items as returned goods, & clearly state ‘UK RETURNED GOODS’ on any parcel. Any duties on returned goods will remain the responsibility of the customer.
Please remember to provide the store name & your order number; this will be in your email notification.
Once you have notified us, you will have 45 days to return the product to us. We must receive all returns within 28 days of the delivery date to be eligible for a refund.
Please allow up to 10 business days for us to process your returned item/s. We always aim to be faster!

When posting an item to us, please hold on to your proof of postage (the receipt you get from the Post Office).

Any items returned which do not comply with the return of goods policy will be returned to the customer & will not be accepted for a refund until such time that the above conditions are met. This does not affect your statutory rights & complies with the relevant UK laws.